CONNECTING

Please click on the appropiate link below regarding your problem with connecting.

|- I get disconnected from the Internet frequently. -|
|- The line is busy. -|
|- There is no dial tone. -|
|- A connection could not be established. -|
|- I can only connect at 28800 bps or less. -|
|- Invalid Username or Password. -|

I get disconnected from the Internet frequently

There are many possible causes to being disconnected. More common reasons are related to phone line issues which you would need to contact your phone company about. If you are being disconnected frequently, please try following:

Windows 95/98/ME/2000
  1. Click the "Start" button.
  2. Click "Settings".
  3. Click "Control Panel".
  4. Double-click "Modems".
  5. Click "Properties".
  6. Set the "Maximum Speed" field to "57600", and click OK.

also

Windows 95/98
  1. Double-click "My Computer".
  2. Double-click "Dial-up Networking".
  3. Right-click "Decaturnet.com" and click "Properties".
  4. Click "Configure".
  5. Set the "Maximum Speed" field to "57600", and click OK twice.

Windows ME/2000
  1. Click "Start".
  2. Click "Settings".
  3. Click "Network and Dial-up Connections".
  4. Right-click "Decaturnet.com" and click "Properties".
  5. Click "Configure".
  6. Set the "Maximum Speed" field to "57600", and click OK twice.

The reason for needing to set the maximum speed down to 57600 is because the speed your are setting is actually the "port speed" through which your computer communicates with your modem. When your computer attempts to communicate with your modem at a faster rate than your modem is communicating over the Internet, this causes buffer overflows, which results in disconnection.

Another possible cause of being disconnected is if you have call-waiting on your phone line. The tone that is generated by an incoming phone call, can result in your being disconnected from the Internet. To correct this, you first will need to contact your phone company and find out the code needed to disable call waiting. (This is usually *70). To set your computer up to dial this, do the following:

Windows 95/98
  1. Double-click "My Computer".
  2. Double-click "Dial-up Networking".
  3. Right-click "Decaturnet.com" and click "Properties".
  4. In front of the phone number add "*70,".
  5. Click OK.

Windows ME/2000
  1. Click "Start".
  2. Click "Settings".
  3. Click "Network and Dial-up Connections".
  4. Right-click "Decaturnet.com" and click "Properties".
  5. In front of the phone number add "*70,".
  6. Click OK.

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The line is busy

First, check our access numbers and find a local access number to dial. Then, to make sure you are dialing this number, complete the following steps:

Windows 95/98
  1. Double-click "My Computer".
  2. Double-click "Dial-up Networking".
  3. Right-click "Decaturnet.com" and choose Properties.
  4. Change the phone number to the number you earlier found.

Windows ME/2000
  1. Click "Start".
  2. Click "Settings".
  3. Click "Network and Dial-up Connections".
  4. Right-click "Decaturnet.com" and click "Properties".
  5. Change the phone number ot the number you earlier found.

If you are still getting a busy signal, please try dialing another local access number for your area before contacting us, as you will most likely not receive a busy signal at the other numbers available.

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There is no dial tone

Your modem has possibly been hit by lightning or other electrical surge, or your modem is not recognizing the dial tone. To correct this, do the following:

  1. Click "Start".
  2. Click "Settings".
  3. Click "Control Panels".
  4. Double-click "Modems".
  5. Click on the tab labeled "Connection".
  6. Take the checkmark out of the box labeled "Wait for dialtone before dialing".

Another possible solution could be that you do not have your modem properly connected to the phone line. Ensure this by checking the wall jack, and the back of the computer. There is often two places to plug in the phone line in the back of the computer, plug it in the one labeled "Line", or something similar.

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A connection could not be established

When you connect to the Internet and then disconnect, there are certain computer resources which are not always released. Over time, when connecting and disconnecting, as well as using other programs, these resources become depleted. To replenish these resources, you simply need to restart your computer by:

  1. Click on the "Start" button.
  2. Click "Shutdown".
  3. Select "Restart the computer" (Windows 95/98) or "Restart" (Windows ME/2000).
  4. Click Yes or OK.

Another possible problem could be a corrupt installation of TCP/IP on your computer. If restarting does not correct your problem, please contact us.

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I can only connect at 28800 bps or less

There are many possible causes for this. The most likely cause would be phone line quality in your area. A result of aging phone lines in rural communities is not favorable for Internet connections. Another cause for decreased connection speeds can be too great a number of analog/digital and digital/analog switches between your location and ours. If you desire a higher speed connection, as well as more reliable one, you are invited to look into our wireless service.

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Invalid Username or Password

Please check the following:

  1. The letters "PB" or "PX" at the beginning of your username (i.e. PB8249612) are indeed capitalized.
  2. There are no extraneous hyphens (-) or spaces ( ) in your username, including after the last character.
  3. That your password is typed exactly as specified. Most likely this will be all lowercase.
  4. That payment on your account is up to date. If your payment is late you will not be able to connect, and you will need to contact us.

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